课文翻译
Unit 5 书写商务邀请函的快速指南
书写及发送邀请函给客户、潜在的客户或同事，邀请其参加重要的商务活动，需要谨慎对待。尽管其中蕴涵着巨大的商机，但如果处理不当，会造成不尽人意的结果。以下的指南 有助于你制作出专业、高效的商务邀请函：
1）个性化 --- 尽管有点麻烦, 但这是值得的。以收信人的名开始你的邀请函，例如，“亲爱的乔治”远比“亲爱的女士或先生”的效果更好。人们都喜欢读到自己的名字。
2）简洁 --- 人们都很忙，喜欢简短、高效的邀请函，清楚、简洁地说明何事，何地点，何时。
3）新意 --- 运用你的幽默感或使用引人发笑的、与你业务相关的言语。这样可以引起别人对你所邀请的事情的兴趣。
4）略施小惠 --- 这么做说明你懂得被邀请人的时间的宝贵。邀请他们参加一个免费的午餐或抽奖。这样做还可以把你的客人留到活动结束。
5）确定一个方便的时间 --- 尽可能地提早做出安排，以便留给被邀请人更多的机会腾出空闲。
6）添加RSVP信息 --- 如果你需要知道有谁将会参加活动，就在邀请函的底部写上RSVP（请回复），例如，可以在‘RSVP’后面提供你的电话号码。
7）提醒 --- 在活动开始的一周前和三天前，发送电子版的邀请函作为提醒，例如，主题行为“Bluesky午餐倒记时---还有三天啦！”
8）确定言语风格 --- 邀请函的语言应该是正式的呢？还是非正式的呢？一封正式的邀请函，可以这样措辞：“Stanley博士携Stanley女士期望您的参与”，而较为随意的便条可以说“请参加到我们的活动吧”。
Unit 6 接待国外来宾的基本要点
在许多场合，良好的人际关系是个人或是企业成功的基础。接待客人或来访者为增进相互了解和建立良好的人际关系创造了良机。下面介绍接待国外客人的几个基本要点。
通常来说，你应该让客人走在你的右边。为了体现礼貌你应该首先为他（她）开门，并且让客人先进门。称呼年轻女士为“夫人”，或是询问女士的年龄、薪水以及私人问题通常被认为是很令人讨厌的行为。除非得到允许，否则你不应该在客人面前吸烟。当你和客人初次会面时，按惯例你应该穿戴整齐干净。
在正式社交场合，你最好穿蓝色和黑色外套。你不必表现得过分谦卑或是过分热心，但应该尊重客人和他（她）的地方风俗。如果和客人约定见面，你必须准时到达。握手时，要用点力度，但不要握得太紧。谈话时，你要经常使用“请”，“谢谢”这些礼貌用语。此外，无论客人何时何地遇到困难，你都应该准备好帮助他们。
当你招待国外代表团时，应该考虑以下要点：
? 了解来宾国家的习俗，并且准备好及时去迎接； ? 确保明白来宾的访问目的和他们期望的行程路线； ? 联系即将访问的部门；
? 给来宾提供一些建议以便他们能够更好地利用时间； ? 草拟一份接待计划，包括以下几点：
? 在飞机场或火车站迎接来宾；
? 制定一份包括会面、开会和实地考察的日程表； ? 安排招待会、晚宴和庆祝仪式等具体事宜； ? 提前确定酒店、交通路线和通讯方式。
总之，尽量表现出你作为主人的热情好客，你会发现它会获得回报。
Unit 7 Managing Office Work
Section 1 Before-class Activities: Getting Things Ready Activity 2 Read and Complete
1. assistance 2. differ 3. successful 4. office professional 5. operates Section 2 In-class Activities: Things to Do
Activity 1 Listen and Write
1. assistance 2. supervise 3. competent 4. possess 5. familiarize
6. enquiry 7. get the makings of 8. minute taking 9. personal qualities 10. correspondence Activity 2 Read and Think
Task 2 1. F 2. F 3. T 4. T 5.T 6. T
Task 3
1. The biggest change of all has been to the name “Secretary”, which is now becoming more known as “office Professional”. 2. As an office professional, the most important job is to provide assistance to Manager or Managers.
3. They have to learn how the boss works, understand the company policies and learn the staff handbook by hear.
4. He/She should have skills like liaising with clients and other staff members, making and taking telephone calls, making travel
bookings, supervising and training staff, etc. 5. The personal qualities are mainly the followings: being helpful, trustworthy, reliable, honest and confidential, possessing
organizational skills, good appearance, good communication skills, good telephone etiquette and the ability to take instructions,
carry them out and type speedily and accurately.
Task 4 1 – i 2 – e 3 – d 4 – b 5 – a 6 – j 7 – c 8 – g 9 – f 10 – h Task 5
1.quality 2. assistance 3. reliable 4. correspondence 5. has the makings of 6. possessed 7. be referred to 8. familiarize 9. develops 10. differ from Task 6
1. If you want to b e a competent teacher, you must have necessary knowledge or the ability to acquire it.
If you want to study in America, you must have necessary TOEFL grade or the ability to acquire it.
2. Though the details of a mother?s housework differ from day to day, the most important work is to take care of her children.
Though the details of academic work differ from university to university, the most important work is to bring up talents for the society.
3. But to study English well, you need to have a lot of practice.
But to ensure good management, you need to form a good management system.
4. I will tell you all the facts so that you know how to deal with the case should somebody enquire about it.
They have studied the current policy carefully so that they know how to deal with the related problems should they happen any time.
5. If you already possess these qualities, you have got the makings of a good doctor. If she already possesses these qualities, she has got the makings of a good lawyer. Section 3 Things to Write
Activity 2 Applied Writing
Task 2 1. To 2. From 3. Date 4. Subject 5. Time/Dates Section 4 After-class Activities: More Things to Do Activity 1 Reading More
Task 1
1. telephone techniques 2. name 3. be judged 4. This is 5. person 6. repeat 7. hold the line 8. regarding 9. available 10. details Task 2 1. A 2. B 3. A 4.D 5. D Activity 2 Focus on Grammar
Task 1
1. I?m delighted that you have recovered from your bad cold. 2. He has worked in this company for five years. 3. We haven?t received any news from him. 4. They will pay you as soon as they have received your goods. 5. It is the best film I?ve ever seen.
Task 2 1. has – has been 2. since five years – for five years/since five years ago 3. ever wrote – has ever written 4. has been – was 5. haven?t had – didn?t have/last week - recently
Unit 8 Organizing Meetings
Section 1 Before-class Activities: Getting Things Ready Activity 2 Read and Complete
1. challenge 2. purpose 3. organization 4. Agenda 5. accommodation Section 2 In-class Activities: Things to Do
Activity 1 Listen and Write
1. practical 2. outcome 3. connection 4. additional 5. crucial
6. effective 7. positive 8. contribute 9. decide on 10. take into account Activity 2 Read and Think
Task 2 1. F 2. T 3. F 4. T 5.T 6. F
Task 3
1. Find out what outcomes are desired and what purpose to achieve.
2. Those who could provide some helpful expertise, insights, or firsthand facts relevant for the meeting purposes.
3. An effective chairperson keeps the meeting on track, maintains a positive atmosphere, ensures that nobody hijacks or damages the meeting, and helps all participants contribute most effectively.
4. You should take into account the amount of participants, the subject and goal of the conference. It is also wise to plan informal moments, in which people can relax a bit.
5. The agenda tells participants what to do at what time and allows everyone to prepare beforehand. It is a necessary tool for
keeping the meeting focused and productive.
6. Open.
Task 4 1 – e 2 – a 3 – j 4 – h 5 – g 6 – i 7 – f 8 – d 9 – b 10 – e Task 5
1. effective 2. practical 3. guide 4. desired 5. choose 6. critical 7. have maintained 8. ensure 9. productive 10. depends on Task 6
1. I am suppose to be there at ten.
The government is supposed to take effective measures to protect endangered animals. 2. Who will come to give the keynote speech has not been decided. Who is responsible for the crime is not clear now.
3. I can never forget the time when we labored together in the countryside.
The witness told us the exact time when the thief entered the room.
4. It is highly necessary that parents (should) control children?s time spent surfing the Internet/
It is very important that the government (should) take measures to narrow the gap between the rich and the poor. 5. Chairing a big meeting is a challenge to most people.
Organizing meetings is one of his responsibilities.
6. I will see whether she is at home or not. She was in doubt whether she was right. Section 3 Things to Write
Activity 1 Task-based Writing: Writing a Meeting Notice
1. Open. 2. welcome/invited/expected to come 3. start/begin 4. a good time/chance 5. For more details/information Activity 2 Applied Writing Task 2 1. titled 2. on time 3. prepared 4. requested 5. annual Section 4 After-class Activities: More Things to Do Activity 1 Reading More
Task 1
1. elected 2. record 3. make sure 4. advisable 5. details 6. so as to 7. participate 8. fresh 9. approval 10. depend on Task 2 1. A 2. D 3. D 4. A 5. D Activity 2 Focus on Grammar Task 1
1. swimming 2. to say 3. Working 4. worked 5. Playing/To play 6. to see 7. to write Task 2 1. I like to drink a cup of milk in the morning.
2. They began to know each other three years ago./They have known each other since three years ago.
3. Catherine has graduated from the school. 4. I am watching an English film. 5. We have many things to do.
课文翻译
Unit 7 办公室专职人员
办公室的工作有趣、富有挑战性和吸引力, 同时也发生了很多变化。而最大的变化是其名字“秘书”, 现在越来越被称为“办公室专职人员”。虽然公司与公司之间的办公室工作细节不同，但最重要的工作都是协助经理或经理们工作。主要工作如下:
? ? ? ? ? ? ? ? ? ? ?
打字
制作广告传单 文件整理汇编 接听电话 安排约会
联系客户与其他工作人员 出席会议 做会议记录 撰写信函 督导和培训员工 订购鲜花和礼物
? 琐碎杂活
如果你想成为一名成功的办公室的专业员, 你必须要有必要的个人素质和技能或有能力去获得它们。以下是办公室专职人员所必备的素质和技能：
? ? ? ? ? ? ? ? ? ? ?
乐于助人 可信赖 可靠 诚实 保守机密 组织能力 良好的外表
良好的沟通技能 良好的电话礼节
接受指示命令和实施命令的能力 快速和准确的打字能力
如果你具有了这些品质，你就具备了成为一名能干的办公室工作人员的素质。但是要做好你的工作，你要同你的老板保持良好的工作关系。目的是为了节省你的经理处理日常事务的时间, 尽你所能地去帮助他（她）。了解以下几点将使你的工作更容易：
了解你的老板在公司是怎样工作的，在公司的角色以 及工作目标。他需要你怎样处理他的信件、电话和私人咨询，他愿意在什么时候接听电话。
熟悉公司的制度和政策以便在发生某些问题和争议时好处理。
询问是否有工作指南或员工手册。如果有，就要认真研读；如果没有，在你学会了工作之后自己制定。
Unit 8 组织会议
会议的组织颇具挑战性，合理的会议安排是业务会议实现成效的必备程序。下面提供一些重要的考虑因素和实用的建议作为会议组织过程的指导。
组织会议前最首要问题是“该会议所预期的结果及会议的目标是什么？”理清这些问题的答案并记录下来。
组织会议需要回答的第二个重要问题是“什么人适合参加该会？”你应该确定与会人数并邀请额外的人员提供有用的专家建议、见解或有关实现会议目标的第一手资料。
谁来主持对于会议的成功也很重要。得力的主持可以让会议沿着预定的路线进行、维持积极的会议气氛并确保不会有人趁机利用或破坏会议，帮助所有与会人员对会议作出最有效的贡献。
接下来的步骤是确定会议的时间和地点。当然，你安排的时间必须保证所有或者至少大部分与会者都有空参加。至于会议地点，会议的圆满很大程度上取决于所选择的地点。要考虑到与会人数、会议的主题和目标。预留一些非正式的交流时段让大家放松一下也是明智之举。
明确的议程能实现许多用途，无论是在会前还是会后。议事日程可以告知与会者在什么时间该做什么并能让大家提前做好准备。议程是保持会议目标专一和富有成效的必备工具。
最后要考虑的是住宿和交通。会前要发出邀请或通知告知与会人员食宿地点、如何抵达酒店和会场地点，以及食宿和交通费用是否由会议组织方还是与会者自行支付。
