b. entrepreneur
c. disturbance handler d. resource allocator
73. All of the following are managerial roles that are more important at the higher levels of the
organization except ________________. a. leader
b. disseminator c. figurehead d. negotiator
74. Which of the following represents the most useful way of describing the manager’s job?
a. roles b. functions c. skills
d. organizational level
75. Many of Mintzberg’s roles align with the basic functions of management. For example, the
_____________ role is a part of planning. a. figurehead b. leader c. liaison
d. resource allocation
76. All three of Mintzberg’s interpersonal roles are part of the _____________ function.
a. organizing b. planning c. leading d. controlling
MANAGEMENT SKILLS
77. Which of the following identified the three essential managerial skills?
a. Katz
b. Lewisberg c. Raines d. Chambers
78. The three essential managerial skills include _____________.
a. technical, human, and empirical b. human, empirical, and conceptual
c. technical, interpersonal, and controlling d. technical, human, and conceptual
79. Understanding building codes would be considered a _____________ skill for a building contractor.
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a. b. c. d. human technical conceptual empirical
80. Which of the following is true concerning technical and managerial skills?
a. Human skills and technical skills remain equally important as managers move to higher levels. b. Technical-skill needs remain necessary and human skills decrease as managers move to higher levels.
c. Human skills remain necessary and technical-skill needs decrease as managers move to higher levels.
d. Both human-skill and technical-skill needs decrease as managers move to higher levels.
81. Managers with good __________ are able to get the best out of their people.
a. human skills b. conceptual skills c. technical skills d. visual skills
82. Technical skills include _______________.
a. leadership and efficiency in a certain specialized field b. knowledge of and proficiency in a certain specialized field c. familiarity with and interest in a general field of endeavor d. skill and interest in a general field of endeavor
83. The ability to work well with other people, both individually and in a group, requires
________________. a. technical skills b. assessment skills c. planning skills d. human skills
84. Which of the following types of skills are described with terms such as abstract situations and
visualization? a. interpersonal b. human c. technical d. conceptual
85. Which one of the following phrases is best associated with managerial conceptual skills?
a. decision making
b. communicating with customers
c. using information to solve business problems d. product knowledge
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86. Which of the following skills are more important at lower levels of management, as these managers
are dealing directly with employees doing the organization’s work? a. human b. technical c. conceptual d. empirical
87. Budgeting is associated with the management functions of planning and _____________.
a. directing b. organizing c. leading d. controlling
88. Mentoring is primarily associated with the management function of _____________.
a. planning b. organizing c. leading d. controlling
WHAT IS AN ORGANIZATION?
89. An organization is ______________.
a. the physical location where people work
b. a collection of individuals working for the same company
c. a deliberate arrangement of people to accomplish some specific purpose d. a group of individuals focused on profit making for their shareholders
90. One of the common characteristics of all organizations is ____________, which is typically
expressed in terms of the organization’s goals. a. its people b. its goals
c. its systematic structure d. its purpose
91. One of the common characteristics of all organizations is _____________, which clarifies members’
work relationships. a. its people b. its goals
c. its deliberate structure d. its purpose
92. A deliberate arrangement of people to accomplish some specific purpose is _____________.
a. a structure. b. a process.
c. an organization.
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d. an assembly operation
93. A difference between traditional organizations and new organizations is that the new organizations
tend to be more _____________. a. stable
b. command oriented c. rule oriented d. dynamic
WHY STUDY MANAGEMENT?
94. Which of the following best describes the concept that management is needed in all types and sizes
of organizations, no matter the country in which they’re located? a. the partiality of management b. the segmentation of management c. the universality of management d. the cultures of management
95. Universality of management means that _____________
a. all managers in all organizations perform the four management functions b. all managers in all organizations can perform their job the same way c. all organizations can hire any manager to perform the management jobs
d. any manager can work in any organization and perform any management job
96. As members of the general public, we have a vested interest in improving the way organizations are
managed because _________________.
a. we stand to benefit personally from an individual organization’s profits b. we interact with organizations every single day of our lives
c. if organizations don’t improve, we won’t have a place to work in the future d. organizations supply inputs to other organizations
97. Organizations that are well managed ____________.
a. choose the best suppliers for their products
b. compete on an international basis because they have the best products c. always have the lowest-cost products
d. develop a loyal customer base, grow, and prosper
98. According to management expert Peter Drucker, management is about ______________.
a. profits b. people c. planning d. participation
99. Which of the following types of managerial positions is most likely to involve clerical duties?
a. shift supervisor
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