( R-receptionist G-guest)
1．R: Good evening, sir. May I help you?
G: Yes, please. Can I have a room? 2．R: G: I’m afraid I haven’t.
3．R: Just a moment please. (The receptionist checks the list.)
Sorry, sir. We can’t arrange you a room until eight o’clock this evening. G: Oh! I’ll just wait here. Thanks.
4．R: You’re welcome, sir. If you need any help, do let us know. G: A. I have to check if there’s a room available. B. I’ve just arrived from Nanjing. C. Thank you. No problem.
D. Have you made a reservation, sir? (Dialogue- 2)
( C-cashier G-guest)
5．G: Could I have my bill, please? C: Certainly, sir. 6．G: Riley, Riley Smith from Room 316. C: Here we are, sir.
7．G: But I’ve only been here one night. C: Yes, Mr. Smith. The first item here is the charge for your fax to London. 8．G: Oh, I forget that. I’m sorry. It is right. C: It doesn’t matter. G: By credit card.
A. That comes to 980$ altogether. B. Can you explain the items one by one?
3
C. How would you like to pay your bill? D. May I have your name?
IV: Translate the following sentences: （ 20%） 1. 晚上好，欢迎光临本餐厅。
2. 打扰一下，先生。请在这里签名。
3. 请问您有预定吗？
4. 先生，现在我可以带您去您的房间吗？
5. 你打算如何付款呢？
6. First calss or economy class?
7.What kind of room would you prefer?
8. Could you take a message?
9. Let me introduce the room facilities for you.
10. Sorry. Could you please repeat your room number? V： Reading Comprehension 10%)
Very few people were coming to eat at the White Rose Restaurant, and its owner did not know what to do. The food in his restaurant was cheap and good, but nobody seemed to want to eat there.
The owner did something that changed all the situation. In a few weeks his restaurant was full of men with their lady friends. When a gentleman came in with a lady, a smiling
4
waiter gave each of them a beautiful menu. The menus looked exactly the same on the outside, but there was an important difference inside. The menu that the waiter gave to the men gave the correct price for each dish and each bottle of wine, while the menu they gave to the lady gave a much higher price! So when the man calmly ordered dish after dish and wine after wine, the lady thought he was much more generous than he really was! 1. At first _____ were coming to the White Rose Restaurant. （ ） A. Many people B. few people C. Some people D. No people
2. The food in the restaurant was ______. （ ） A. bad and cheap B. expensive and good C. cheap and good D. expensive and not good
3. The restaurant was full of men with their lady friends in ______. .（ ）A. a few days B. a few weeks C. several months D. half a year
4. When a gentleman came in with a lady, a waiter gave them ______. （ ）A. different menus B. the same menus C. a cup of water D. one menu
5. The prices on the lady’s menu are _____ the prices on the man’ menu.（ A. the same with B. better than C. lower than D. higher than
5
）
四川省质量技术监督学校2012 ～2013 学年度第1 学期旅游11-1班《饭店服务与管理》英语试卷A卷
答题纸
Class： Name： Number： Score：
I. Translating the following words and phrases:（15%）
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. II: Choose the best answer ( 15%)
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. III： Dialogues (12%)
Directions: Please complete the following dialogues. (Dialogue- 1)
( R-receptionist G-guest)
1. 2. 3. 4. 5. 6. 7. 8. IV: Translate the following sentences: （ 20%）
1.
2.
3.
1
