You are Andy Zhou from the USA,
Head of the Human Resources Department, Ocean Department Store, Hefei, China --inquire about the qualifications of the application
--want to know how the applicant will respond to the complaint of the customer --want to know then he can start to work
2. Cue Card B
Situation: You are interviewed for the position of a salesman by Mr Andy Zhou, Head of the Human Resources Department, Ocean Department Store. You are: Chen Ping from China, The job applicant
--talk about your qualifications for department store work
--talk about how you would respond to the complaint of the customer --tell the employer when you can start to work
3. Cue Card A
Situation: Ms/Mr Ford and Ms/Mr Yang are talking about the shipment of Order No. 061029. You are : Ms/Mr Ford, the purchasing manager of Lungston Company.
--The order is urgently needed, because your retailers asked for advanced delivery. --Ask Mr/Ms Yang to effect shipment 10 days in advance --Inquire of other possibilities for advance shipment.
3. Cue Card B
Situation: Ms/Mr Ford and Ms/Mr Yang are talking about the shipment of Order No. 061029. You are : Ms/Mr Yang, the sales representative of Pengfei Company. --It’s difficult to effect shipment 10 days in advance --The earliest shipment will be on July 5, six days later
--Suggest transshipping via Hong Kong. The goods can be received much earlier. --You’ll arrange transshipment.
4．Cue Card A
Situation: You are interviewing a job applicant Wang Yan for the position of a senior secretary. You are Ms, Malan from International ABC Group Company, Head of the Human Resources Department,
--inquire about the education background --want to know why she left her last job
--want to know what made her choose this company
4. Cue Card B
Situation: You are interviewed for the position of the senior secretary by Ms, Malan, Head of the Human Resources Department, of International ABC Group Company. You are: Estay Tang , The job applicant
--talk about your education background --talk about why you left your last job --talk about why you choose this company
5. Cue Card A
Situation: Ms/Mr Black and Ms/Mr Zhao are talking about the price of CH-06 on the phone. You are: Ms/Mr /Black, the purchasing manager of Green Company --you’ve received the sample of CH-06 --inquire about the price --ask for FOB price
--The quotation isn’t favorable to you
--you’ll think about the price and make a decision in a few days
5. Cue Card B
Situation: Ms/Mr Black and Ms/Mr Zhao are talking about the price of CH-06 on the phone. You are: Ms/Mr Zhao, the sales representative of Rongxiang Company --quote the price for CH-06 is USD 30/kg, CIF Boston. --the FOB price is USD 27/kg. --you can’t offer a lower price
--you recommend Mr Black accept such an offer --the offer is open only for three days
6 Cue Card A
Situation: You are going to New York to attend an international conference next week. So you phone the agent of the United Airlines to make a reservation. You are:
Chang Yanyun from China,
A professor in Zhuhai City Polytechnic, Zhuhai, China --book a seat to New York before next Wednesday. --prefer economy class
6.Cue Card B
Situation: You work in the United Airlines. A customer wants to reserve a seat to New York before next Wednesday. You help customers make airline reservation.. You are:
Agent of the United Airlines
--are asked to book a seat on a flight to New York leaving before next Wednesday. --ask the customer’s preference of class
--ask for the customer’s address, phone number, and convenience of delivery
7Cue Card A
Situation: Your manager asks you to make an appointment with the customer---Miles Trading Co. Ltd—to discuss the contract. You are:
Ma Ying from China, the secretary of Seven Color Children Garments, Zhuhai , China. ---phone the customer for a meeting to discuss the contract -- suggest another day --fix the time and place
7 Cue Card B
Situation: You are asked for an appointment with the seller---Seven Color Children Garments—to discuss the contract. You are:
Mr. Gilbert from Britain, the Manager of Miles Trading Co. Ltd, London, UK --receive a call from the Secretary for a meeting to discuss the contract. --suggest a day
---decide on the final time and place
8Cue Card A
Situation: You are Zhang Hong. You are going to travel to Zhuhai for a business meeting over the next weekend. Telephone a travel agency and reserve the following. ---round-trip flight
---hotel room for two nights. --restaurant recommendation --prices and departure time
8 Cue Card B
Situation: You work in a travel agency. Listen to A and offer her the following solutions:
---Round-trip flight: Air JW Y980 Economy, Y1180 First Class.
--Hotel Room for two nights: City Hotel Y260 a night in the downtown area， Relax Hotel Y160 a night near the airport.
---Restaurant Recommendation: Sea food Restaurant, average price Y100 a person.
9Cue Card A
Situation: You are Nick Delwin. You want to speak to Ms. Braun about your contract with her company, W&W. If Ms Braun isn’t in the office, leave the following information:
---Your name
--Telephone number: 347-8910
--Calling about changing conditions of your contract with W&W.
--You can be reached until 5 o’clock at the above number. If Ms Braun calls after 5 o’clock, she should call 458-2416.
9.Cue Care B
Situation: You are a receptionist at W&W. Nick Delwin would like to speak to Ms. Braun, but she is out of the office. Take a message and make sure you get the following information:
---Name and telephone number----ask Mr Delwin to spell the surname. ---Message Mr Delwin would like to leave for Ms. Braun.
---How late can Ms. Braun call Mr Delwin at the given telephone number.
10.Cue Card A
Situation: You are Jennifer. You are a salesperson for Red Inc. You are telephoning a client who you think might be interested in buying your new line of office supplies. Discuss the following with your client:
---New line of office supplies including: copy-paper, pens, stationary, mouse-pads and white boards.
---You know the customer hasn’t ordered any new products during this past year. ---Special discount of 15% for orders placed before next Monday.
10 Cue Card B
Situation: You are Li Mei. You work in an office and receive a telephone call from your local supplier of office supplies. As a matter of fact, you need some new office suppliers, so you are definitely interested in what the salesperson has to offer. Talk about the following: ---New pens, stationary and white board.
---ask the suppler if they have any special offer
---You would like to place an order for 200 packages of copy immediately.
11Cue Card A
Situation: Your company has ordered certain spare parts for repairing the printing machine but you haven’t received the order even after the delivery date. So you’d like to make a phone call to inquire about the late delivery.
You are: Zhang Sheng, the staff member of the Purchasing Department of Xunchi Printing Co., Shanghai, China
---You would like to make a call to your supplier ---Haidelberg Press to inquire about the late delivery of the goods your company has ordered.
---The receptionist puts you through to the manager of the Shipment Department only to find he is not in.
---The receptionist asks you to leave a message.
11 Cue Card B
Situation: Your company failed to deliver the spare parts ordered by a Chinese customer for repairing their printing machine on time. So the customer is calling to make an inquiry about the late delivery.
You are Ms. Davis from Germany, the receptionist of Haidelberg Press.
----As the receptionist of a German manufacturer of printing machines, you receive a phone call from a Chinese customer inquiring about a late delivery of spare parts.
---The customer asks you to put him through to the manager of the Shipment Depart, but he is not in.
---So you offer to take a message and promise to tell him as soon as possible.
12Cue Card A
Situation: You are Mr Wang. You want to book a table in Swan Restaurant for 10 people. Make a phone call.
---arrive at 7 in the evening ---50 yuan for each
--- a special room facing the lake
12 Cue Card B
You are the receptionist from Swan Restaurant. You receive a call from a customer booking a table. Here is the information he gives you.
---arrive at 7 in the evening ---50 yuan for each
--- a special room facing the lake
13Cue Card A
You are Helen Turner. You want to book a room from the Swan Hotel.
--you’ll arrive on July 7 and leave on 10th. --a double room with a bath
---the room should face the sea and be quiet
13 Cue Card B
You are the receptionist from the Swan Hotel. You receive a call from a customer booking a room.
Here is the information she gives you.
--you’ll arrive on July 7 and leave on 10th. --a double room with a bath
---the room should face the sea and be quiet
14Cue Card A
You are Peter O’Donnell. You have invited a guest, Jens Foss for a drink after work. You arrives early. The guest arrives late and is worried about catching a plane. ---greet your guest
---offer to buy a drink
---thank your guest for help in working on a project together ---offer to give your guest a lift to the airport
14. Cue Card B
You are Jens Foss. Peter O’Donnell has invited you for drink after work. But you arrives late.
---greet your host
---apologize for being late
