CNBECT口语真题及答案 Section A
1. Why do we package our products? a) To hold the products
b) To protect the products from damages c) To help sell the products
2. What do you consider when you choose a delivery company (快递公司)? a) Speed of service b) Reputation (声誉) c) Cost
3. Why and how do people proceed with (进行) small talk after exchanging greetings in a business circumstance? a) Function of small talk
b) Proper topics for small talk c) Improper topics for small talk.
4. What do you think is important of a secretary’s job? a) make, answer calls and take messages b) arrange conferences c) answer letters
5. How to select different types of transport (运输) in foreign trade? a) Transporting by air b) Transporting by rail c) Transporting by sea
6. How to make a good business phone call? a) Start and end appropriately b) Make yourself understood c) Take notes when necessary
7. How to apply for a new job? a) find a job vacancy
b) prepare written application c) prepare for an interview
8. What influences the buyers’ behavior? a) package of the products b) price c) brand
9 How do we promote new products? a) by advertising
b) by attending a trade fair
c) by using discount, free offer or gift in selling
10. What do you do when attending an interview? a) Punctuality b) Appearance c) confidence
11. What shall we do to make and keep a business appointment? a) make contact for a business appointment b) be punctual to keep an appointment c) make contact in advance for any change
12. What do you do to sell in a hard market（竞争激烈的市场）? a) quality of the product b) relationship c) service
13. What should you consider when choosing a conference center? a) location
b) accommodation c) facilities
14. How to prepare for a business travel? a) Book your travel
b) Collect related information c) Pack for travel
15. What is important when choosing a hotel for a business travel? a) location b) facilities c) service
16. How to deal with a complaint effectively? a) Show concern b) Explain skillfully c) Offer a solution
17. How to prepare a business meeting? a) Arrange the time and place b) Prepare necessary materials c) Contact participants
18. What to be included in a company introduction? a) Company development b) Company structure c) Products or service
19. Arrangement for a client’s visit a) Accommodation b) Travel
c) Entertainment
20. How to introduce your company to the potential customers at a trade fair? a) Make self introduction- You are a sales representative of ABC Company.
b) Line of products (产品系列) of your company in Company’s Show Booth (展台) c) Advantage of your products
21. What is important when recruiting staff (招聘员工)？ a) Qualifications b) Experience c) English level
22. What do you consider when choosing a company to work with? a) High salary
b) Opportunity to develop c) Good benefits
23. How to expand your business market?
a) Establish business relations through various channels (渠道，方式) b) Obtain all the necessary information about a new client c) Search for the help of many promotion sources (促销方式)
24. How to leave a telephone message? a) Tell the receiver who you are b) Be brief and clear
c) Confirm the important points
25. What to include in a job advertisement? a) Company introduction b) Job responsibility c) Job requirements
26. How to manage your time at work? (参考P67， Section 6) a) Make a list of things to do b) Set priority (设置优先)
c) Arrange your time for each task
27. What do you think is important when invited to sb’s house? a) Punctuality b) Dressing c) Gift
28..How to get through immigration and customs (移民局和海关)? (参考P93，a) Obtain visas（签证）
b) Immunizations (防疫注射) c) Additional fees
29. How to be successful in a job interview? (参考 P107，Section 6) a) Well-Prepared
b) Giving positive first impression c) Grasping interviewing techniques
30. How to properly deal with a complaint? (参考 P122， Section 5) a) Listen attentively and with interest
b) Keep calm and ask for the complainant’s request c) Follow your organization’s complaints procedure
Section 7)
Section B Translation
1. 您一定是我们盼望已久的客人莫卡帕先生吧。 2. 但愿您在（中国）这里逗留愉快。
3. 欢迎来到我公司参观，让我向您介绍一下我们的公司。 4. 你们每年都花很多钱进行研发和产品升级吗？ 5. 请让他给我回电话，我整个下午都不会外出。
6. 占线，您愿意等一会儿吗？别挂断电话，我给你接通。 7. 如果合适的话，我想在明天上午十点召集所有经理们开会。 8. 您想让我明天早上打电话提醒你来赴约吗？
9. 这仅仅是我们为你起草的一份初步日程安排计划。 10. 让工作有条不紊地展开，削减那些无意义的事务。 11. 向前一直走到拐角处的邮局，其右边第三条街便是。 12. 按下这个按钮，投进钱币；然后等到绿色指示灯亮起。 13. 按你的要求，我们为你预订了带浴室的单人房间。 14. 我想现在结账。请记到我的账上。
15. 求职时，你必须提供申请信、简历以及其他相关文件。 16. 我有充沛的精力、高涨的工作热情和许多新想法。 17. 17.如果有人投诉，你应表现得乐于给予帮助。
18. 鉴于我们的友好业务关系，我方将赔偿你方的短重索赔。 19. 因我方市场在下降，希望你方能把价格降低10%. 20. 对于订单超过两万件的，我方允许1%的价格折扣。
21. 如果贵方价格优惠，而且可以得到我想要得到的佣金，我们就马上订货。 22. .铜的智利港船上交货价是每吨20万美元。
23. 为了成交/为了做成生意，我们可以做些让步。但我们只能降价2%，不能再降了。 24. 我们的产品质量比其他供应商的质量要好，你必须将这一点考虑进去。 25. .通常我们只接受保兑的不可撤销的信用证，凭即期汇票支付。 26. .我们会在收到你方信用证后两周内装船。 27. .如您能尽快结清欠款，我将不胜感激。 28. 大量询盘证明我们产品质量过硬。
Section C
1.Cue Card A
You are making complaints to the seller about damaged consignment. (运送)。
You are: Mr. Gucci Rico from Italy, the Manager of Starlight shopping Mall, Milan, Italy You complain about the broken packing boxes, damaged silk boluses and stolen silk scarves You demand compensation.
1. Cue Card B
You respond to the complaints from the buyer about damaged consignment运送。
You are Liu Xing from China, the Manager of Silver Wave Silk Products Import & Export Co. Hangzhou, China.
You receive a call complaining about broken packing boxes, damaged silk blouses and stolen silk scarves
You are asked for compensation for the loss
2.Cue Card A
Situation: You are interviewing a job applicant Chen Ping for the position of a salesman in your department store.
