英语学习资料
里夹着的书签。
12．A.from C．between
B．at D．in
答案：C 此处表示“夹在两页之间”，故应用介词between。 13．A.got off C．held off
B．set off D．took off
答案：A 由下文可知作者与那位女士之间有对话，因此判断女士下车后，作者应该也跟着下了车，故用get off。
14．A.Return C．Take
B．Spend D．Lend
答案：C 根据下文可知，作者把书中夹的纸币给了女士，希望她给母亲买点礼物。此处take意为“拿走”。
15．A.cards C．plants
B．flowers D．newspapers
答案：B 由空前的a bunch of可知应填flowers。此处是作者让女士给她母亲买的礼物：一盒巧克力糖或者一束鲜花。
16．A.luckiest C．happiest
B．hardest D．best
答案：B 由后面的but most important job可知，前后有转折关系，因此判断作者要让女士转达的是“做母亲是世界上最艰辛(hardest)但也是最重要的工作”。
17．A.object to C．respond to
B．apply to D．devote to
答案：C 女士对作者的这个举动不知道该作出什么反应。respond to意为“对??作出反应”；object to“反对”；apply to“适用于”；devote to“致力于”，意思都不合适。
18．A.thank-you C．sorry
B．goodbye D．hello
答案：A 作者想帮助那位正在苦恼的母亲，走在路上时，他在想这是否也是在以某种方式对自己的母亲说“谢谢”。
19．A.forced C．shown
B．given D．raised
答案：D 作者希望他的举动能够唤起那位母亲的笑容。raise a smile意为“使露出笑脸”，为常用搭配。
20．A.preparing C．suffering 学习巩固资料---英语
B．appealing D．surviving
英语学习资料
答案：C 此处指那位母亲因为自己的孩子而遭受着痛苦(suffer)。 Ⅳ.阅读理解
There are a growing number of language immersion (沉浸) schools in the United States, including one that was founded in Columbia called La Petite Ecole, which teaches children French as a second language. Statistics, however, show that language instruction in regular schools is actually decreasing, and relatively few Americans know a second language.
Scholars have spent years studying why Americans seem to ignore the importance of learning languages. While they have developed theories and given potential solutions, the future of language learning in the United States remains_hazy. Since 1997, the percentage of elementary and middle schools that offer foreign language courses has fallen significantly, from 31 percent to 25 percent at the elementary level and from 75 percent to 58 percent at the middle school level. However, the decline in elementary schools has appeared primarily in public schools, while the percentage of private elementary schools teaching foreign languages has remained roughly the same at 51 percent. The percentage of high schools teaching foreign languages has remained at about 91 percent.
Meanwhile, the number of language immersion schools designed to teach a second language to English-speaking children and young adults has actually increased. Since 1962, 367 two-way immersion programs—schools that pair native English speakers with those who speak another native language—have developed in 28 states.
“The younger the learner is, the more likely the acquisition of a second language will be facilitated，” Adel Safty wrote in the Canadian Journal of Education. Linguistic ability shows the greatest development between the ages of 4 and 8, she wrote.
While the number of people who speak a language other than English at home is still relatively small, it has more than doubled over the past 30 years, according to a survey released in April.
People between 18 and 40 make up the largest percentage of people who speak a foreign language. The 5 to 17 age group follows closely. But, among those 41 and older, the percentage of people who speak a second language decreases.
语篇解读：学习外语似乎已经成为了一个全球化的热潮，在美国是一种什么情况呢？ 1．What does the passage mainly deal with?
A．The situation of Americans learning foreign languages. B．Why Americans don't like learning foreign languages. C．The importance of learning foreign languages. D．Suggestions for learning foreign languages.
答案：A 主旨大意题。文章主要剖析了美国人学外语的现状。
2．The underlined phrase “remains hazy” in the second paragraph probably means “________”． A．is still unimportant
B．continue to be uncertain
学习巩固资料---英语
英语学习资料
C．have to be impossible
D．is impolite
答案：B 词义猜测题。前文提到外语学习的形势不容乐观，此处又说明虽然学者们提出了一些解决方法，但是前景应该仍然“不好、不确定”。
3．According to Adel Salty, ________.
A．people should begin to study foreign languages after age 8 B．learners who have a friend to help them study a language better C．age has a big effect on people's ability to learn a foreign language D．people's linguistic ability grows with their age and experience
答案：C 推理判断题。从第五段的“The younger the learner is, the more likely the acquisition of a second language will be facilitated”可知Adel Safty认为学习外语的能力会受到的年龄的很大影响。
4．We can learn from the passage that ________.
A．the percentage of public elementary schools teaching foreign languages has increased since 1997
B．the percentage of high schools teaching foreign languages has decreased since 1997 C．the number of language immersion schools designed to teach a second language has decreased since 1962
D．the number of people who speak a language other than English at home has increased since 30 years ago
答案：D 细节理解题。从第六段的“While the number of people who speak a language other than English at home is still relatively small, it has more than doubled over the past 30 years”可知D项正确。
Ⅴ.短文填空
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
No matter what type of business you run, it has to deal with things that go wrong from your customer's point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. __1__ 1. You should listen actively to what the customer has to say by maintaining comfortable eye contact.__2__ 2．__3__ It's important for you to know that your apology must appear sincere to the customer, and not an empty excuse.And also you should show the customer you've accepted the responsibility and provide him with choices or otherwise assure you'll do something about his complaint.
3. Talk with the client and discover the best means to resolve his problem.__4__ In this case it's important to let your customer know an estimation (估计) of how long it will take to take action on 学习巩固资料---英语
英语学习资料
his complaint.
4．A simple “thank you” is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about.
5．Create a procedure for recording different types of customer complaints.__5__ A．Listen to your customer's complaints and you can improve your service. B．There will be times when you'll be unable to resolve the issue immediately.
C．When receiving a complaint, you should apologize for the failure the customer has identified.
D．They are a valuable source of information to determine various root causes that need to be addressed within your company.
E．So it's important to learn to deal with customer complaints efficiently. F．Don't feel ashamed of the failure in your service or products
G．You should also show your customer that you do understand him by giving full attention. 答案：1～5 EGCBD
学习巩固资料---英语
