答案：您一共有三位用餐，对吗，先生？ 5. May I put your coat in the closet？ 答案：我把您的外套放在衣橱里，好吗？ 6. Would you mind if I put your handbag here? 答案：您介意我把您的手提包放在这里吗？ 7. We look forward to your coming. 答案：我们期待您的到来。 8. Yes, we have your reservation. 答案：是的，我们有您的预订。
9. Here’s your bill, Sir. It totals ￥100. Please check it.
答案：先生，这是您的账单。总共100元人民币。请核对一下。 10. I’m terribly sorry, Sir. We did make a mistake. 答案：非常抱歉，先生。我们的确弄错了。 11. The service charge is included in the bill. 答案：账单里包含了服务费。 12. How would you like to settle your bill？ 答案：您希望以何种方式结账？ 13. Please help me carry that bag. 答案：请帮我拿一下那个包。
14. Let me introduce the meeting facilities to you，Sir. 答案：先生，请让我为您介绍一下会议设施。 15. How about the charge？ 答案：收费多少？
16. Is there any special rate for this dish？ 答案：这道菜有没有特价？ 17. You may call directly from your room. 答案：您可以使用房间的电话直接拨。 18. I’ll give you the charges when you finish the meal. 答案：您用完餐后我会告诉您本次用餐的费用。
19. If you want to make a room-to-room call, please dial “ 9 ” first and then the room
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number.
答案：如果您要打酒店内线电话，请先拨“9”，然后拨对方的房间号就可以了。 20. I’d like to have breakfast in my room. 答案：我想要在房间里用早餐。
21. You’d like a continental breakfast and your room number is 1013. 答案：您需要的是欧陆式早餐，您的房间号是1013。 22. OK. The order will be sent to your room in a few minutes. 答案：好的，您的订餐几分钟后就会送到您的房间去。 23. Anything else I can do/get for you？ 答案：还需要点别的吗？ 24. Sir, here is the menu. 答案：先生，这是菜单。
25. No problem , I can have this ready for you in 15 minutes。 答案：没问题，15分钟后我们就可以为您准备好。 26. How would you like your coffee，with sugar or milk, Ma’am? 答案：夫人，请问咖啡加糖或牛奶吗？
27. On the doorknob menu，there are continental, American, Chinese, Japanese breakfasts
and so on.
答案：客房门把手上挂着的早餐牌上列有欧陆式早餐、美式早餐、中式早餐和日式早餐等。
28. How would you like your eggs—scrambled, fried or boiled, Sir? 答案：您想要什么样的鸡蛋，炒蛋、荷包蛋还是水煮蛋？ 29. I’m sorry to disturb you, but here is your room service. 答案：不好意思打扰您一下，这是您点的客房送餐。 30. I’d like to have a view of the street. 答案：我想要坐在临街的位置。
31. Do you have a table for eight available now? 答案：现在有八个人坐的桌子吗？ 32. I think I’ll have the beef steak. 答案：我想来份牛排。
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33. Would you come this way，please？ 答案：请跟我来。
34. What would you like for your dessert？ 答案：您想点什么甜点？ 35. I’d like my steak well done. 答案：我想要全熟的牛排。
36. Please have a look at the menu. I’ll be right back. 答案：您先看菜单，我稍后来为您点菜。 37. How was your day, Miss Brown? 答案：您今天过得怎么样，布朗小姐？ 38. How are you doing, Mr. Smith? 答案：您好，史密斯先生。
39. May I recommend a drink for you guys? 答案：我能为您推荐点儿喝的吗？ 40. Would you like to try our snacks? 答案：您想尝尝我们的小吃吗？
41. Thank you , but we are not allowed to drink on duty. 答案：谢谢，可我们当班时是不允许喝酒的 42. How many cubes of ice do you like with your coke? 答案：您想在您的可乐中加几块冰？
43. How would you like your Whisky, straight up or on the rocks? 答案：您要纯威士忌还是加冰威士忌？
44. I want to know what kind of rooms you have for business meetings？ 答案：我想知道饭店里有什么样的商务会议室。
45. We have several conference rooms for you to choose from. And we offer many kinds of
meeting facilities for our guests.
答案：我们有多个会议厅可供您选择，并且我们还提供给客人各种会议所需的设施。 46. I’ll take you to the function room. 答案：我带您去功能厅
47. What time would you like to use the conference room？
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答案：您几点开始用会议室？ 48. It’s over there next to the dining-hall. 答案：在那边，餐厅旁边。
49. You can go there by the No.22 bus and get off at the Xidan stop. 答案：您可以坐22路公交汽车，在西单站下车。 50. Go down this road and turn left at the crossing. 答案：沿着这条路走，在十字路口处左拐。
三、情景对话
1. You are a doorman. How do you greet a guest in the morning？ 答案：Good morning, Sir. Welcome to our hotel.
2. If you meet Mr. Smith again, what do you say to him? 答案：It’s nice to see you again, Mr. Smith.
3. When you lead a guest to his table, what will you say? 答案：Shall I show you to your table？
4. If a guest wants to sign the bill, what will you ask the guest to do?
答案：Show the room card and sign the name and room number on the Bill，please.
5. If a guest does not understand an item in his bill and that is for the room service，what
will you say？
答案：It’s for the room service.
6. If you make a mistake, how do you apologize to the guest? 答案：I’m sorry for making such a careless mistake.
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